RETURN AND REFUND POLICY

strawbyr is a very small business, primarily managed by one person. We do allow returns if necessary. If your item has a defect or you are not satisfied with your order, we will allow returns within 2 weeks or exchanges if you need a different size. If we are sold out of the correct size in one product, we can accept an exchange for a different item; we cannot guarantee if we will have the size you need for the item you want. If you have a question about your order or made a mistake in your order, please do not hesitate to contact us and we can discuss your specific request. Please see our contact section for the best way to contact us (scroll below to site map).

If you are making an exchange for a different size, or making a return, you must first send back your item undamaged, unused and unworn with tags within 14 days and with permission given first by us via email. We will not exchange or refund your item if: you have not emailed us receiving permission first, we perceive that it is damaged, used or worn, if it does not arrive at our facility within 14 days or if it does not have the original tags. Unfortunately we will not be able to pay for the postage for an exchange or return; you are responsible for the cost of sending it back to us. If we deem your item nonexchangeable, we will NOT voluntarily send it back to you.

If you are local and personally know the owner of strawbyr, you may be able to have an easier time exchanging for the correct size without having to ship your item. Please contact us for any inquiries.

Items are carefully and individually packaged free of damage. If there is any damage or loss of package, please read our lost, stolen, damaged or undeliverable items policy above. We have nothing to do with the package once shipped so any inquiries must be taken up with the carrier directly.